When metrics look bad on the social-services eligibility ART, the RTE hides the dashboard. What should the RTE do instead?
Select an answer to reveal the explanation.
Short Explanation
Bad eligibility numbers are embarrassing and also the only useful ones. Hiding the dashboard is like unplugging the check-engine light. Effective RTEs leave reality on the wall so the ART can fix the system, not the screenshot.
Full Explanation
Transparency is a SAFe Core Value. Flow and outcome metrics exist to reveal problems while they can still be addressed. Hiding, delaying until green, or restricting numbers to executives prevents Inspect and Adapt and team ownership. The RTE should make the real dashboard visible and facilitate a constructive response.