A production incident hits the county tax-assessment ART during the PI. An approved assistant summarizes chat and ticket timelines for the response huddle, while the RTE and service owners decide rollback, comms, and whether to pull a stretch objective. Who holds decision rights?
Select an answer to reveal the explanation.
Short Explanation
A timeline recap is the incident whiteboard, not the incident commander. Tax-assessment rollback, public comms, and stretch-objective calls stay with people who own the service. Summarize fast; decide human.
Full Explanation
During a production incident, generative tools can compress noisy chat and tickets into a usable chronology so the huddle spends less time reconstructing events. Decision rights for rollback, customer communication, and PI objective changes remain with the RTE, service owners, and Business Owners as appropriate. Delegating those calls to a model, waiting on an automated RCA, or treating a summary as a confidence vote all invert that split. Augmentation supports the response; it does not command it.