At the end of a Sprint, a 311 resident-request product still has an undone routing rule. A deputy wants it labeled Done so the board report looks complete. What should the Product Owner do?
Select an answer to reveal the explanation.
Short Explanation
Calling leftover work Done is putting a closed sign on a counter that is still messy. The board is better off knowing the 311 routing rule is unfinished than getting a surprise in production. Transparency now is cheaper than a fake green report.
Full Explanation
Undone work must remain visible so the Scrum Team and stakeholders can adapt the Product Backlog honestly. Labeling it Done to protect a board report destroys the transparency the Definition of Done is meant to create. The incomplete routing rule returns to the Product Backlog, or remains undone work, and is not part of the Increment. Warranty tickets and delayed disclosure are concealment, not empiricism.