At Sprint Review for the parks pavilion-booking Increment, a recreation supervisor says the new fee calculator will cause more phone calls, not fewer. A deputy director wants the Product Owner to defend the Increment and keep the supervisor out of future Reviews. What should the Product Owner do?

Openness and courage require treating negative Sprint Review feedback as input to inspection and adaptation. The Product Owner should examine the supervisor's claim against the Product Goal and evidence, then adapt the Product Backlog if warranted. Excluding critics, blindly reverting, or framing Review as a pass/fail punishment all destroy the empirical stakeholder loop. Learning from discomfort is the point of the event.