The public-health clinic portal's steering committee of bureau chiefs insists it speaks for residents. The Product Owner has never watched someone book a childhood immunization. What should the Product Owner do?
Select an answer to reveal the explanation.
Short Explanation
A steering committee is a megaphone, not the person in the waiting room. If nobody has watched a parent try to book a shot, the product is guessing. Go see the real customer; proxies are incomplete.
Full Explanation
Committees are incomplete proxies for customers. Advanced Product Ownership includes direct customer contact—observation and discovery with residents—so ordering is informed by actual use, not only executive narrative. Treating the committee as the customer, replacing Sprint Reviews with slide decks, or surveying only supervisors all thicken the proxy layer. The Product Owner still collaborates with the committee, but evidence from residents is not optional.