Emergency production defects hit the utilities payment flow. Operations wants them fixed "off the board" so the Product Backlog still looks like only new features. What should the Product Owner do?
Select an answer to reveal the explanation.
Short Explanation
A leak in the payment pipe is product work, even if it is not a shiny new faucet. Hiding defects off the board just hides where the hours went. Put them on the list and stack them against other value so everybody sees the trade.
Full Explanation
Defects that consume capacity are product work and belong in transparent Product Backlog ordering. Hiding them off-board understates opportunity cost and breaks empiricism. Not every defect automatically outranks every feature; the Product Owner compares value, risk, and impact. Waiting for annual planning is too slow for production payment failures.