The city is unsure why residents abandon the new curbside-compost signup, and uncertainty about the problem is high. How should the Product Owner order the next work?
Select an answer to reveal the explanation.
Short Explanation
When you do not know why people walk away from the compost cart, more pavement is not the answer. Buy a cheap lesson first — a prototype, a few interviews, a tiny test. Information can be the most valuable thing on the backlog.
Full Explanation
Under high problem uncertainty, the value of information can exceed the value of delivering another unvalidated feature. The Product Owner should order small experiments that test causes of abandonment before a large campaign or platform. A year-long research freeze and utilization-driven busywork both delay empiricism. Learning work belongs on the Product Backlog when it is the highest-value next step.