A permitting dashboard team celebrates a record number of story points while citizen wait times at the permit counter keep getting worse. How should the Product Owner redefine success?
Select an answer to reveal the explanation.
Short Explanation
Story points are a treadmill reading — they say the team moved, not that residents got through the line. If the counter wait is worse, the dashboard did not deliver value. Celebrate shorter waits and finished permit tasks, then order the backlog to move those numbers.
Full Explanation
Product value is the benefit realized by users and the organization, not the volume of output. Velocity can be useful as a forecast input, but it is not a value measure. When citizen wait times worsen while points rise, the Product Owner must change the success conversation to outcomes such as task completion, queue time, and satisfaction. More output, prettier burn-downs, or more teams do not correct a value-definition error.