A 311 service-request Product Owner is handed a 50-metric digital-excellence scorecard that nobody reads. What should they do under Evidence-Based Management?
Select an answer to reveal the explanation.
Short Explanation
Fifty unread numbers is a museum, not a cockpit. A few measures people will actually look at — tied to 311 goals and the Key Value Areas — beat a wall of digital-excellence trivia. Story points are not a clever compression of fifty vanity charts; they are a different kind of noise.
Full Explanation
EBM favors a few meaningful measures that inform goals through the Key Value Areas. A 50-metric scorecard that nobody reads is metric theater: it creates the appearance of control without supporting inspection or adaptation. The Product Owner should cut to a small, used set rather than preserving every field, injecting the scorecard into the Daily Scrum, or collapsing everything to velocity. Unused measures cannot reveal Unrealized Value or anything else.