A building-permit platform spends much of each Sprint on unplanned production incidents. Which measure belongs in Ability to Innovate?
Select an answer to reveal the explanation.
Short Explanation
If the crew spends the week putting out fires, they are not building the next permit flow. Ability to Innovate asks how much capacity is left for new value, and firefighting load is a blunt, honest signal. NPS and committee meetings tell a different story, or no story at all.
Full Explanation
Ability to Innovate reflects whether the organization still has capacity to deliver new capabilities. Time consumed by unplanned incident work is a common A2I measure because firefighting displaces innovation. Resident NPS belongs with Current Value, meeting counts are activity, and peer-city UV scores are not this product's A2I. The Product Owner should surface firefighting load so leadership can see why new permit value is stalling.