The city’s metrics office scores the building-permits product only on project on-time percentage against last year’s Gantt, so teams pad dates and avoid valuable learning. What should the Product Owner influence?
Select an answer to reveal the explanation.
Short Explanation
What the city scores is what the permits teams will chase. On-time percent against an old Gantt teaches people to pad dates, not to help applicants. Shift the structural KPIs toward citizen outcomes so the scoreboard matches real value.
Full Explanation
Organizational KPIs are part of organizational design because they drive behavior. A permits product scored only on project on-time percentage will hide uncertainty, pad forecasts, and avoid experiments that might miss a Gantt line. The Product Owner should influence a shift toward outcome and value indicators that support empiricism. Removing measures entirely or substituting story points simply installs a different output vanity metric.