Central IT must approve every pipeline and backlog-tool change for the utilities-billing product, creating multi-week waits that stall experiments. What should the Product Owner support?
Select an answer to reveal the explanation.
Short Explanation
When a utilities team needs a hall pass to touch its own tools, experiments die in the hallway. Central admin with no guardrails is a bottleneck dressed up as control. Give the Scrum Team room to move inside sensible rails so billing value can actually flow.
Full Explanation
Centralized tooling administration often becomes a queue that lengthens cycle time and reduces Ability to Innovate. Guardrails—security standards, approved patterns, auditability—can remain without forcing every backlog-tool or pipeline change through a multi-week desk. The Product Owner should support empowering the Scrum Team inside those guardrails so flow is not hostage to a bottleneck. Further centralization or a vendor queue relocates the wait rather than removing it.