Eligibility workers sit in district offices, while the public-health case-management Developers sit downtown and only accept written handoffs. Feedback on the citizen journey takes months. What should the Product Owner propose?
Select an answer to reveal the explanation.
Short Explanation
If the people who feel the product and the people who change it only write letters, you are running a 19th-century post office. Shorten the loop. Better stationery for a slow handoff is still a slow handoff.
Full Explanation
Organizational design should shorten feedback loops to customers, not optimize the paperwork of distance. Geographic separation becomes harmful when paired with a handoff culture that prevents frequent inspection of outcomes. The Product Owner should push for structures and practices — shared events, closer collaboration, thinner handoffs, or team composition — that let evidence change the Product Backlog quickly. Splitting into disconnected products or annualizing feedback lengthens the loop further.