After several failed logons, a city employee’s Microsoft 365 account is locked. Which Entra ID capability can let that employee unlock or reset access without calling the help desk?
Select an answer to reveal the explanation.
Short Explanation
Locked out after bad guesses? SSPR can get the employee back in with registered methods—no ticket required. Unlock and reset are both in that self-service family.
Full Explanation
SSPR supports self-service unlock and password reset scenarios when users can verify registered authentication methods. That reduces help-desk dependency after lockouts from failed logons. Whiteboard, Endpoint Analytics, and Teams lobby settings do not perform Entra ID account unlock.