Municipal employees reset forgotten Microsoft 365 passwords themselves without opening help-desk tickets. Which Entra ID capability enables that?
Select an answer to reveal the explanation.
Short Explanation
When staff unlock their own account with a registered phone or email method, IT is not typing resets all morning. That self-serve path is SSPR. Fewer tickets, same Entra ID account.
Full Explanation
Self-service password reset allows users to regain access by verifying previously registered authentication methods without calling the help desk. That is a fundamental Entra ID capability called out for MS-900 identity topics. Teams Phone, sensitivity labels, and AVD address collaboration, information protection, and remote desktops—not password self-service.