Exchange Online mail flow fails citywide and Service health confirms a Microsoft-side incident is already visible. What should the municipal admin do to engage Microsoft support formally?
Select an answer to reveal the explanation.
Short Explanation
When citywide mail is on fire, you do not only yell into the social-media void. Open a proper support request from the admin portals so Microsoft has a tracked case.
Full Explanation
Administrators create Microsoft 365 support requests through admin portals when service issues need Microsoft engagement. Formal tickets provide a supported escalation path for production outages such as citywide mail flow failures. Social-only escalation, mass license removal, or deleting domain records are not the supported first response.