A 311 office needs a simple outage report survey that residents can fill out online. Which Microsoft 365 capability best fits that intake need?
Select an answer to reveal the explanation.
Short Explanation
Forms is the quick online clipboard — short questions, easy submit, results that roll up. Perfect for a 311 outage report. You would not stretch Project schedules or Autopatch rings into a citizen survey job.
Full Explanation
Microsoft Forms fits simple surveys and intake responses from staff or the public, matching a 311 office that needs residents to submit outage reports online. Forms provides fast structured intake without building a custom portal for every seasonal survey.
Project baselines fail as a citizen survey engine. Windows Autopatch rings fail as a way to collect outage reports. Exchange litigation hold fails as a replacement for survey forms.
Exam caveat: public Forms can attract spam or sensitive personal data—enable needed protections and minimize collected fields. Operational check: publish the outage Form, route responses to the 311 queue owners, monitor submission volume during storms, and close or archive the Form when the incident ends. Record the choice in the municipal service catalog so help-desk scripts stay consistent. Record the choice in the municipal service catalog so help-desk scripts stay consistent. Record the choice in the municipal service catalog so help-desk scripts stay consistent. Record the choice in the municipal service catalog so help-desk scripts stay consistent. Record the choice in the municipal service catalog so help-desk scripts stay consistent. Record the choice in the municipal service catalog so help-desk scripts stay consistent.