A permitting desk wants counter staff to start the fee-FAQ agent quickly. What settings action helps most?

Adding suggested prompts such as “explain this deficiency in plain language” is the settings action that most helps permitting counter staff start the fee-FAQ agent quickly. Suggested prompts act as reusable starters that encode common desk intents—deficiency explanation, fee breakdown, resubmittal steps—so clerks do not invent phrasing under lobby pressure. Consistent starters also steer the agent toward the right knowledge slices for fee and deficiency questions.

Hiding all suggested prompts so every clerk must invent a blank request each time fails because it increases friction and variance. Newer staff craft weak prompts; veterans waste time retyping the same asks; answers become inconsistent across the counter.

Replacing suggested prompts with a single button that deletes the agent knowledge fails conceptually: destructive knowledge actions are not onboarding shortcuts. Wiring starters to wipe sources turns a productivity control into an accidental outage for the whole desk.

Filling suggested prompts with unrelated payroll questions for finance staff only fails by audience mismatch. Permitting needs fee and deficiency starters; payroll prompts train users toward the wrong domain and crowd out the intents counter staff actually need.

Exam caveat: Suggested prompts are part of agent settings hygiene for municipal frontline use—design them for the role that will click them, not as decorative or cross-bureau filler.

Operational check: After publishing starters, watch a clerk run “explain this deficiency in plain language” against a sample deficiency letter; confirm the agent responds from fee-FAQ knowledge and that no starter performs destructive knowledge deletion.