When generative answers find no relevant chunks in configured knowl…

Question

When generative answers find no relevant chunks in configured knowledge sources, what is the preferred enterprise behavior?

Accepted Answer

Return a controlled fallback response (and optional escalate/suggest paths) rather than inventing unsupported facts from general model knowledge when policy requires grounding. — No chunks found should mean "I don't have that in my sources" — not a confident hallucination. Good agents admit gaps and offer escalation.

Answer

Silently answer with high confidence fabricated policy figures to avoid admitting gaps.

Answer

Crash the Teams client to signal missing content.

Answer

Automatically publish the agent to the public internet to seek more knowledge.

When generative answers find no relevant chunks in configured knowledge sources, what is the preferred enterprise behavior?

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