An agent must answer questions about active service contracts stored as Dataverse rows and sometimes update a contract status field. Which design split is most appropriate?
Select an answer to reveal the explanation.
Short Explanation and Infographic
Rows you must change go through connectors/flows; PDFs you must explain go through knowledge. A CSV knowledge dump cannot safely flip contract status.
Full explanation below image
Full Explanation
Unstructured knowledge retrieval and structured CRUD against Dataverse are different integration modes. Updates require actions with proper security roles and connection references.
Option A is correct.
Option B is stale for operational data and cannot perform secure updates.
Option C does not persist business data.
Option D is a critical security failure.
Exam tip: Structured operational data → Dataverse connector/actions; documents → knowledge sources.