Leadership wants customer satisfaction scores for a Copilot Studio customer service agent. CSAT tiles in analytics are empty. What must be true for CSAT data to appear?
Select an answer to reveal the explanation.
Short Explanation and Infographic
CSAT is a survey, not a psychic power — enable feedback collection, let users rate chats, then analytics can chart the scores.
Full explanation below image
Full Explanation
Copilot Studio CSAT depends on collecting end-user feedback (satisfaction survey settings). Without responses, analytics CSAT remains empty.
Option A is correct.
Options B–D are false.
Exam tip: Enable survey + sufficient traffic + review CSAT analytics alongside escalation/resolution.