You are authoring a "Report damaged shipment" topic. Before creatin…

Question

You are authoring a "Report damaged shipment" topic. Before creating a case, the agent must collect shipment ID (string) and damage severity (a fixed list: Minor, Major, Total loss). Which topic design best collects both values reliably?

Accepted Answer

Use Question nodes: one that captures shipment ID into a variable, and one that presents a multiple-choice/closed list for severity mapped to a variable, then continue to the case-creation action. — Question nodes are fill-in-the-blank forms inside the chat — one blank for shipment ID, one multiple-choice for severity — saved into variables the rest of the topic can trust.

Answer

Put both questions only inside the agent system prompt and never create variables.

Answer

Skip collection and always set severity to Minor in a hard-coded Message node.

Answer

Store shipment ID by asking the user to edit the agent’s topic JSON in the maker portal mid-conversation.

You are authoring a "Report damaged shipment" topic. Before creating a case, the agent must collect shipment ID (string) and damage severity (a fixed list: Minor, Major, Total loss). Which topic design best collects both values reliably?

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