Users free-type product codes that must match a known catalog of 50 SKUs before ordering. What is the best Copilot Studio collection strategy?
Select an answer to reveal the explanation.
Short Explanation
Closed lists and catalog lookups are guardrails on the order form. You don't want free text with no validation letting a bad code become a real order line.
Full Explanation
Constrained capture reduces invalid downstream API calls. Closed lists, entities, or data-backed validation are preferred for finite catalogs. Use a Question node with a closed list/entity of valid SKUs, or validated lookup against catalog data. Accepting any string for unknown SKUs, ignoring SKUs to order random products, or emailing SKUs for manual topic edits are poor UX or absurd. Exam caveat: Validate early before invoking create-order actions.