An agent has both a SharePoint policy library and uploaded FAQ PDFs that sometimes overlap. Users get conflicting answers. What is a sound governance approach?
Select an answer to reveal the explanation.
Short Explanation
Conflicting knowledge is like two managers giving opposite orders. You need one authoritative source per subject, retire stale PDFs, and tell the agent which source wins.
Full Explanation
RAG quality depends on corpus hygiene. Overlapping stale content causes conflicting grounded answers. Curate one authoritative source per subject, retire stale PDFs, and instruct the agent to prefer official policy. Duplicate PDFs, hidden citations, and public-web overrides worsen trust and compliance. Exam tip: Knowledge governance is part of agent quality, not optional polish.