A consultant is troubleshooting why several sellers on a 30-person team see no Copilot for Sales features anywhere in the app, while sellers on another team provisioned on the same day as part of the same rollout see full functionality including email drafting and next-best-action prompts. The consultant confirms the environment's AI features toggle is enabled and security roles are correct across both teams. What should the consultant check next?
Select an answer to reveal the explanation.
Short Explanation
When one group of sellers gets the full AI experience and another group provisioned on the same day gets nothing, and the usual suspects, the environment toggle and the security roles, both check out clean, the remaining explanation is almost always the license sitting quietly at the individual user level. These AI capabilities typically ride on a premium license tier that has to be assigned to each person, separately from the base sales license, and rollout steps can easily skip a handful of accounts without anyone noticing right away. Chasing the toggle again or re-checking roles that already passed is a dead end. The productive move is to open each affected seller's license assignment and confirm the premium tier is actually sitting there, because a missing per-user license produces exactly this all-or-nothing pattern.
Full Explanation
The correct answer is D. Dynamics 365 Sales Copilot features require a Copilot-enabled license, commonly delivered through Dynamics 365 Sales Premium, assigned per user in addition to the base Dynamics 365 Sales license and security role. When the environment-wide AI toggle and security roles are already confirmed correct for both teams, a per-user difference in functionality points to a per-user assignment, which is exactly how licensing works. The consultant should verify that every affected seller has actually been assigned the license, since rollout steps sometimes miss individual users even when a team is provisioned together. Option A is incorrect because the scenario states the environment-level AI features toggle is already confirmed enabled, so re-enabling it addresses nothing. Option B is incorrect for the same reason: security roles have already been verified as correct across both teams, ruling out a privilege gap. Option C is incorrect because Copilot for Sales is available in the unified Sales Hub app itself, not gated behind a distinct legacy interface, so an app-version difference would not explain sellers seeing none of the AI features at all.