A consultant is enabling Conversation Intelligence for a sales team that already places all calls through the Teams dialer embedded in Dynamics 365 Sales. Which two additional actions must the consultant complete before the feature will begin transcribing and analyzing those calls for the team? (Select TWO.)
Select all correct answers, then click Submit.
Short Explanation
Two separate switches need to be in the on position before any of this starts working, and having calls already flowing through the built-in dialer isn't one of them. First, the feature has to actually be turned on for the specific people or teams who should get it, access isn't automatic just because calling is set up. Second, the system needs to know what language to expect on those calls, since transcription and the insights built on top of it depend on that setting matching reality. A model that scores opportunities is a completely different piece of the puzzle, it doesn't feed or gate call analysis at all. And the setting that auto-tracks emails and meetings against records isn't relevant here either, calls made through the embedded dialer are already tied to the right record the moment the seller places them, so that toggle isn't what's missing.
Full Explanation
The correct answers are A and B. Conversation Intelligence only analyzes calls for the security roles or teams explicitly granted access on its configuration page, so even with Teams calling already in place, the feature must be turned on for those users before it will process anything of theirs. It also relies on the organization's configured conversation language to transcribe accurately, so setting that language to match what sellers actually speak on calls is required for the transcripts and derived insights to be usable. Option C is incorrect because predictive opportunity scoring is a separate Sales Insights capability built on opportunity and pipeline data, Conversation Intelligence does not depend on it and can run whether or not scoring is enabled. Option D is incorrect because auto capture governs whether emails and appointments are automatically tracked against CRM records, calls placed through the embedded Teams dialer are already tied to the record the seller is working from, so auto capture has no bearing on whether Conversation Intelligence processes those calls.