An organization piloting an autonomous AI seller agent wants it to negotiate small renewal discounts with customers directly, but leadership is concerned about uncontrolled margin erosion and wants guardrails in place before expanding the pilot. (Select TWO.) Which two configurations should the consultant implement?
Select all correct answers, then click Submit.
Short Explanation
Leadership's worry is about discounts getting away from them, so the fix has to stop a bad offer before the customer ever hears it, not just write it down afterward. A running log of everything the agent already gave away is a great way to find a problem once it has happened, but it does nothing to prevent it, which is the opposite of what was asked for. Taking away the agent's view of deal size does not put a ceiling on anything either, it just leaves the agent negotiating a little blind, which could make outcomes worse instead of safer. What actually protects margin is setting a firm cap the agent can never cross on its own, paired with a rule that anything bigger than the routine, preapproved range gets kicked over to a person before it goes out the door. That combination lets the agent keep handling the easy cases while a human stays in the loop exactly where the risk is highest.
Full Explanation
The correct answers are A and D. A hard maximum caps how far the agent can go on its own, and routing anything beyond the preapproved range to a human seller ensures exceptions get reviewed before a customer hears them, together these two controls prevent margin erosion while still letting the agent handle routine, low-risk negotiations autonomously. Option B is incorrect because logging offers only creates a record after the discount has already been extended to the customer; an audit trail does not stop the erosion from happening, it merely documents it after the fact, which does not satisfy leadership's concern about controlling outcomes in advance. Option C is incorrect because hiding contract value does not limit the size of a discount the agent can offer, it only removes context the agent could otherwise use to negotiate more appropriately, and it does nothing to prevent the agent from offering an oversized discount on a small deal or an undersized one on a large deal; it addresses a different concern than margin control. The combination of a firm ceiling and mandatory human review for exceptions is what actually constrains the agent's behavior before an offer reaches the customer.