A consultant is enabling conversation intelligence so reps can get AI-generated call summaries and keyword tracking from customer calls held in Microsoft Teams. (Select TWO.) Which two conditions must be in place for this to work?
Select all correct answers, then click Submit.
Short Explanation
Two things actually have to be true before this works, and it is easy to assume one of them covers it when it does not. First, the call has to be recorded and transcribed inside Teams; the AI is reading that transcript, so without one there is nothing to summarize or scan for keywords. Second, the team using the feature needs the right licensing turned on; recording alone does not unlock the AI analysis if the license is not there. What you do not need is the customer's company running Dynamics 365 Sales themselves; this is entirely about what your own organization has recording and licensed, not what is on their side. And nobody needs to manually stamp every meeting with which opportunity it belongs to before it starts; that association gets handled through how the meeting is scheduled and linked in the system.
Full Explanation
The correct answers are A and D. Conversation intelligence generates AI summaries and keyword tracking from Teams calls, which requires two things to be in place: the calls must be recorded and transcribed in Teams, since the feature analyzes that transcript, and the sales team must hold the appropriate Dynamics 365 Sales Insights or conversation intelligence licensing that turns the capability on. Without a transcript there is nothing for the feature to analyze, and without the license the capability is simply not available regardless of how calls are handled. Option B is incorrect because the customer's organization does not need its own Dynamics 365 Sales license; conversation intelligence operates on the calling organization's side using its own licensing and recording, independent of what the customer's company runs. Option C is incorrect because associating a call with an opportunity does not require every participant to manually tag the meeting; the relevant association is handled through how the call or meeting is scheduled and linked in Dynamics 365 Sales, not a manual tagging step performed by each attendee in Teams.