A consultant is preparing to enable predictive lead scoring for a client's Dynamics 365 Sales environment for the first time. Before turning it on, the consultant needs to confirm two separate prerequisites are met. (Select TWO.) Which two should the consultant verify?
Select all correct answers, then click Submit.
Short Explanation
Turning this feature on isn't just flipping a switch, there are two separate boxes that need to be checked first. One is about what the organization is entitled to use at all, meaning the subscription tier needs to include this AI capability in the first place. The other is about whether there's enough of a track record to learn from, since a model needs a real mix of past wins and losses before its predictions mean anything. What it doesn't need is for someone to have already hand-graded every existing lead, since producing that grade is the whole point of turning the feature on, and it doesn't need any other lead-management feature turned off first, since these tools are meant to complement each other rather than compete.
Full Explanation
The correct answers are C and D. Predictive lead scoring is an AI capability gated behind a licensing tier such as Dynamics 365 Sales Premium or Enterprise, so the consultant must confirm the environment is licensed at that level before the feature can even be turned on. Separately, because the model learns by finding patterns in past outcomes, it needs a meaningful volume of historical lead records that include both won and lost results; without that history the model has nothing reliable to learn from and its early predictions will be poor. Option A is incorrect because predictive scoring does not require every existing lead to already carry a manually assigned grade; grading is what the model itself will produce once trained, and demanding manual grades on the whole historical dataset first is not a prerequisite. Option B is incorrect because predictive lead scoring and Sales Accelerator are not mutually exclusive; they are designed to work together, with scoring often feeding the prioritization that Sales Accelerator's work queue uses, so disabling one is not a requirement for enabling the other.