A consultant has built a custom AI Builder model that scores opportunities using industry-specific signals not available in the out-of-box predictive opportunity scoring model. Sales leadership wants both scores visible to sellers so they can compare them, rather than replacing one with the other. What should the consultant do?
Select an answer to reveal the explanation.
Short Explanation
There is no rule that says a record can only carry one AI-generated opinion about it, so the cleanest path is to just let both scores live on the form at the same time, each in its own field, so a seller can glance at the out-of-box number and the custom industry-aware number side by side. Nothing about adding the custom model requires tearing out or muting the existing one first, and nothing about the platform forces an either-or choice here; that idea sounds like a plausible platform limitation but it does not reflect how these components actually relate to each other. Pushing the new scores out to a spreadsheet also misses the point, since the whole value of having it inside the CRM record is that sellers see it exactly where they are already working, without leaving the app to cross-reference a second source. Treating the two models as complementary inputs rather than competitors is what actually delivers what leadership asked for.
Full Explanation
The correct answer is A. A custom AI Builder model and the out-of-box predictive opportunity scoring model are independent components; each can write its output to its own field on the opportunity table, so both scores can sit side by side on the form for sellers to compare. This satisfies leadership's request without forcing a choice between the two models or degrading either one's output. Option B is incorrect because there is no platform restriction limiting a table to a single AI-generated score field, and overwriting the existing score would destroy a working, already-adopted signal for no technical reason. Option C is incorrect because Dynamics 365 Sales does not block custom AI Builder models from running alongside the first-party predictive scoring model; the two are designed to be independent and can operate on the same table concurrently. Option D is incorrect because AI Builder models can write predictions directly back to Dynamics 365 tables through model output actions or Power Automate flows; routing scores to Excel is unnecessary and would defeat the goal of giving sellers both scores in-context on the record.