A consultant wants Dynamics 365 Sales Copilot to enrich the account summaries it drafts with recent public news and web content about the customer's company, in addition to the CRM data it already summarizes. (Select TWO.) Which two actions are required to make this web-enriched content appear?
Select all correct answers, then click Submit.
Short Explanation
You need to turn on the setting that lets Copilot search and cite web content in the Copilot for Sales feature settings, and you need to confirm the environment is in a region where Microsoft has enabled connected web content. If either one is missing, the account summaries won't pull in public news or web content.
Full Explanation
The required actions are enabling the setting that allows Copilot to search and cite content from the web, found in the Copilot for Sales feature settings, and confirming the environment resides in a region where Microsoft has enabled connected web content for Copilot, since the capability is not available in every supported region or data boundary. Enriching Copilot's account summaries with public web content is an optional capability layered on top of base Copilot functionality, so an administrator must explicitly turn on the setting that lets Copilot search and cite web content. Because this web-connected capability is also subject to Microsoft's regional and data-boundary rules for grounding responses in external content, the environment must also sit in a region where that capability has been made available; in a region where it has not, the toggle will not produce web-enriched results even once enabled. The call-transcription pipeline tied to Conversation Intelligence is incorrect because it is unrelated to how Copilot grounds text in web content; licensing and enabling Conversation Intelligence would not cause news or web content to appear in account summaries. The additional AI Builder capacity credits action is incorrect because web enrichment for Copilot for Sales is included as part of the feature's configuration rather than metered through AI Builder consumption credits, so purchasing additional capacity does not enable or affect it. The consultant should confirm both the feature toggle and regional availability rather than pursuing licensing or capacity changes.