A consultant wants Dynamics 365 Sales Copilot to enrich the account summaries it drafts with recent public news and web content about the customer's company, in addition to the CRM data it already summarizes. (Select TWO.) Which two actions are required to make this web-enriched content appear?
Select all correct answers, then click Submit.
Short Explanation
Getting outside web content into an AI-generated summary takes two separate green lights, not just one. First, someone has to flip the specific switch that lets the assistant reach out and cite things from the web at all; that's not on by default alongside the base assistant features. Second, that capability is only available in certain regions under Microsoft's rules for grounding answers in outside content, so even with the switch flipped, an environment sitting in a region where that hasn't been rolled out won't show any web-sourced material. What doesn't matter here is buying more capacity credits, since this isn't billed as a separate consumption feature, or licensing the call-transcription feature, which has nothing to do with pulling in web content. Both the toggle and the region need to line up before the enrichment shows up.
Full Explanation
The correct answers are B and C. Enriching Copilot's account summaries with public web content is an optional capability layered on top of base Copilot functionality, so an administrator must explicitly turn on the setting that lets Copilot search and cite web content within the Copilot for Sales feature settings. Because this web-connected capability is also subject to Microsoft's regional and data-boundary rules for grounding responses in external content, the environment must also sit in a region where that capability has been made available; in a region where it has not, the toggle will not produce web-enriched results even once enabled. Option D is incorrect because web enrichment for Copilot for Sales is included as part of the feature's configuration rather than metered through AI Builder consumption credits, so purchasing additional capacity does not enable or affect it. Option A is incorrect because Conversation Intelligence's call-transcription pipeline is unrelated to how Copilot grounds text in web content; licensing and enabling Conversation Intelligence would not cause news or web content to appear in account summaries. The consultant should confirm both the feature toggle and regional availability rather than pursuing licensing or capacity changes.