A consultant is scoping a Dynamics 365 Sales deployment for a client currently on Sales Professional licensing. The client wants predictive lead scoring included in the rollout. What must the consultant tell the client about enabling this feature?
Select an answer to reveal the explanation.
Short Explanation
You need to tell the client that predictive lead scoring isn’t in base Sales Professional; it lives in Sales Insights, so they need premium licensing like Sales Premium or the Sales Insights add-on. Don’t let them assume it’s free or tied to Power BI or Copilot Studio. Get that licensing conversation done during scoping.
Full Explanation
The correct statement is that predictive lead scoring is delivered through Sales Insights capabilities, which sit above the base Sales Professional license, so the client will need to add Sales Premium or the relevant Sales Insights add-on before the feature can be turned on. The claim that predictive lead scoring is included at no extra cost with any Dynamics 365 Sales license, including Sales Professional, is incorrect because the feature is not bundled free with every Dynamics 365 Sales license; Sales Professional alone does not include it, which is exactly the gap the consultant needs to flag during scoping. The claim that predictive lead scoring requires a separate Power BI Premium capacity license because scoring is calculated entirely inside Power BI is incorrect because the scoring computation runs within the Sales Insights capability itself, not inside Power BI, so a Power BI Premium capacity has no bearing on whether the feature works. The claim that predictive lead scoring requires every seller to hold an individual Copilot Studio license because the model runs as a custom Copilot Studio agent is incorrect because predictive scoring is not implemented as a Copilot Studio agent and does not require per-seller Copilot Studio licenses; conflating the two would lead the client to buy the wrong licensing entirely. Getting this right at the scoping stage matters because licensing gaps discovered mid-project cause budget surprises and rollout delays, so the consultant should confirm premium licensing needs before committing to a timeline.