A B2B software company receives several hundred inbound leads every week and its sales team cannot review each one promptly. The company wants an AI capability that autonomously compares new leads against its ideal customer profile, drafts and sends personalized outreach emails, and only hands a lead to a human seller once the lead replies showing genuine interest. Which Dynamics 365 Sales AI capability should the consultant configure to meet this requirement?

The correct answer is the autonomous sales qualification agent, configured with ICP criteria and outreach templates. The scenario describes work that happens without a seller present: continuously evaluating incoming leads against fit criteria, initiating personalized outreach, and only surfacing a lead to a human once it shows real engagement. That is precisely the role of the autonomous sales qualification agent, which runs in the background against configured ICP rules and messaging templates and escalates only qualified, responsive leads. The conversational 'ask a question' assistant embedded in the lead form is incorrect because it is a reactive tool a seller invokes inside a record to get an answer or draft text; it does not run independently across a queue of leads or initiate outreach on its own. Conversation intelligence call recording and transcription is incorrect because it analyzes recorded calls for talk-time, sentiment, and keywords after a conversation happens, which has no bearing on qualifying or contacting new leads before a call ever occurs. The relationship health score widget on the opportunity form is incorrect because it summarizes the strength of an existing account or contact relationship using engagement signals; it does not qualify new leads or generate outreach, and it applies to opportunities and accounts rather than an incoming lead queue.