A public agency's citizen agent was built by a vendor, and no agency employee will own it once that vendor leaves. What should governance assign before the vendor goes?
Select an answer to reveal the explanation.
Short Explanation
When the builder leaves, someone who works in the building still has to have their name on the door. You assign an internal owner and a review cadence that continues after the vendor is gone. A shared inbox with no name on it is not an owner.
Full Explanation
An agent without an owner drifts the day the people who built it walk out. Governance should assign a named internal owner for the citizen agent and a review cadence that continues after the vendor leaves, and it should do that before the engagement ends. The cadence is a dated review, so someone inside the agency looks at the agent after the vendor is no longer paid to care. A written hope that the vendor will still answer next year is not an assignment, and it depends on a contract that has ended. A shared inbox that names no agency employee gives the agent a mailbox and still gives it no owner. A follow-on vendor contract that again names no agency employee repeats the same gap for another year and keeps ownership outside the agency. Exam caveat: the owner is accountable for review and for decisions about the agent; the owner does not have to be the person who writes every prompt. Operational check: name the owner in the agent record before the vendor's last day, and put the first review date on the calendar so it fires after that day without the vendor present.