Helpdesk confuses ZTP with an engineer pushing configuration via NETCONF from a laptop. What is the key distinction?
Select an answer to reveal the explanation.
Short Explanation
ZTP is the self-service kiosk at first boot; NETCONF from a laptop is an engineer walking up with a remote control. Helpdesk should separate automated day-0 bring-up from ad-hoc remote config sessions. Both can load config, but they are not the same workflow.
Full Explanation
ZTP automates initial provisioning when a device boots into a state that seeks network-based DHCP and file delivery. Engineer-driven NETCONF (or CLI) sessions push configuration on demand after reachability and credentials exist. They serve different operational moments and should not be conflated. ZTP does not obsolete management protocols for day-2 work.