A laptop joins a farther AP even though a closer AP has strong signal. Load balancing thresholds are enabled. What should the technician conclude first?
Select an answer to reveal the explanation.
Short Explanation
If a client parks on a farther AP while load balancing is on, do not instantly declare an RF black hole. The feature may be steering associations on purpose. Prove whether balancing or real coverage is the cause before moving antennas.
Full Explanation
Load balancing can intentionally steer clients toward less-loaded APs, which may look like poor coverage if misunderstood. Technicians should differentiate feature-driven association choices from true RF holes by checking load-balancing settings and RF metrics. Jumping to hardware failure or fiber faults without that check is premature.