A clerk says the AP CPU must be overloaded because lobby softphone…

Question

A clerk says the AP CPU must be overloaded because lobby softphone calls sound choppy. Which configuration check should the technician prioritize first?

Accepted Answer

Whether WMM is disabled on the AP serving the voice SSID — Choppy calls make everyone blame the 'tired' AP CPU, but missing WMM is a classic config gotcha. Check QoS on the AP before ordering a forklift upgrade. Often the radio is fine—the priority lane just never got turned on.

Answer

Whether the AP LED color matches the mounting template

Answer

Whether the SSID name includes the word Voice

Answer

Whether DHCP pool size equals the number of desks

A clerk says the AP CPU must be overloaded because lobby softphone calls sound choppy. Which configuration check should the technician prioritize first?

Short Explanation

Full Explanation