A new hire at the water utility enters their SSO web password into the Wi-Fi PSK field for the plant’s WPA2-Personal SSID and cannot authenticate. Peers using the posted facility PSK connect. What is wrong?
Select an answer to reveal the explanation.
Short Explanation
Web SSO login and the Wi-Fi shared key are different animals. Typing the Office password into the PSK box fails Personal auth every time. Use the facility WLAN passphrase the team actually posted.
Full Explanation
WPA2-Personal uses a shared passphrase for the BSS, not per-user directory or SSO web passwords. Entering the wrong credential type produces passphrase authentication failure even though those SSO credentials work for other apps. Technicians educate the user and configure the correct WLAN PSK; Personal mode does not substitute Active Directory passwords for the shared key.