A public-safety records clerk completes the outer PEAP path but fails during inner authentication to the municipal RADIUS service. Help desk asks which troubleshooting category this belongs in. What is correct?
Select an answer to reveal the explanation.
Short Explanation
Outer EAP can look fine while the inner username/password or method still bombs. That’s still an EAP settings/credentials case. Fix the inner identity, password, or method—don’t wander into path loss or DHCP rabbit holes first.
Full Explanation
EAP often uses an outer tunnel and an inner authentication exchange. Success of the outer path with failure of the inner exchange indicates EAP configuration or credential problems (method, identity, password, or related policy), not primarily RF path loss or PoE class. Technicians keep the fault in the Domain 5 security/EAP troubleshooting category and validate inner credentials and EAP profile settings.