A municipal court clerk tablet is configured for WPA2-Enterprise but cannot complete login to the secure SSID. Logs show the EAP method selected on the client does not match what the authentication server expects. What should the technician correct?
Select an answer to reveal the explanation.
Short Explanation
Enterprise Wi-Fi is picky: the EAP method on the tablet has to be the same family the server expects. A PEAP client talking to an EAP-TLS-only backend will never finish auth. Match the profile to the org’s EAP design—don’t fall back to open or PSK shortcuts.
Full Explanation
802.1X/EAP Enterprise authentication requires the client’s configured EAP method to match server expectations (for example PEAP vs EAP-TLS). A method mismatch causes Enterprise authentication failure even when SSID, certificates, or usernames look otherwise plausible. Technicians correct the client EAP settings per the design document rather than weakening the SSID to open or converting the session to a Personal PSK using directory passwords.