After a city planning desk was moved behind metal shelving, the same laptop profile that works at the reception counter fails to stay connected. Security settings were unchanged. What is the best first conclusion?
Select an answer to reveal the explanation.
Short Explanation
Same laptop, same profile, new metal maze—only the RF path changed. If it works at reception, the credentials are fine and the shelves are the villain. Check coverage at the new desk before rewriting configs.
Full Explanation
When an unchanged wireless profile works in one location and fails after a move behind metal shelving, the differentiating factor is the RF path. Security and profile configuration are already proven elsewhere. The technician should assess obstruction, RSSI/SNR at the new desk, and escalate coverage if needed rather than regenerating credentials. Location-driven RF issues are a Domain 5 connectivity troubleshooting theme.