A professional-services firm’s medical-emergency “plan” is a sticky note that says “call someone,” with no assigned roles, AED location, or assembly point. What does a usable response plan need instead?
Select an answer to reveal the explanation.
Short Explanation
“Call someone” is not a plan—it is a shrug. When a colleague collapses, people need who dials, who grabs the AED, and where to meet responders. Write the roles and locations now, while everyone is calm enough to read them.
Full Explanation
Effective incident response plans specify actionable elements: who notifies emergency services, who retrieves and applies equipment such as AEDs, how floors are cleared or guided, and where staff and responders rendezvous. Vague directives without roles or resource locations fail under stress and delay care. Risk managers should document, post, and practice these concrete steps as part of office safety readiness.