During a multi-hour outage, no owner is named for updating the public status page, so hours pass with stale 'investigating' text. What element was missing from the communication strategy?
Select an answer to reveal the explanation.
Short Explanation
A status page with no owner is a ghost ship—stale by lunch. Strategy has to name who posts, what they say, and how often they refresh.
Full Explanation
Communication strategy assigns accountable roles, message types, and timing. Without a named owner and cadence for status updates, stakeholders receive outdated information and escalate elsewhere. Clear RACI-style ownership for channels such as status pages, media, and internal alerts is part of operational readiness.