A visitor slips in the lobby and staff dismiss it because visitors 'aren't employees.' What risk posture is correct?
Select an answer to reveal the explanation.
Short Explanation
Visitors are not on payroll, but they still walk your floors. A lobby slip is the organization's problem too—duty of care does not clock out for guests.
Full Explanation
Organizations retain responsibility for visitor safety and related liability on their premises. Dismissing incidents because victims are non-employees leaves premises hazards and claims exposure unmanaged. External-party events still belong in risk identification and control design. Treat visitor injury pathways as in-scope operational and physical risk.