After the customer-service chatbot launches, a Meridian stakeholder asks when the project will be "finished" so the team can be reassigned elsewhere. Consistent with CPMAI's view of AI project lifecycles, how should the PM respond?
Select an answer to reveal the explanation.
Short Explanation
AI projects don't have a finish line the way a website launch does. The model keeps meeting new passengers, new phrasing, and new edge cases, so you should keep a core team watching, retraining, and improving it after launch.
Full Explanation
CPMAI treats AI initiatives as continuous lifecycles rather than one-time deliveries, because a deployed model's performance can degrade over time as real-world data drifts away from what it was trained on, and because usage patterns and business needs keep evolving. The PM's job is to set that expectation clearly at or before launch: go-live is a milestone, not a finish line, and a smaller ongoing team is needed for monitoring, periodic retraining, and iteration. The response saying the project is finished at go-live like a traditional software rollout applies a traditional-software mental model that doesn't fit AI initiatives and sets up the stakeholder for a nasty surprise when performance eventually degrades without maintenance. The response saying the project should be paused entirely until a full rewrite can be scheduled next year is an unwarranted and disruptive overreaction with no stated justification for a full rewrite. The response saying the chatbot should be decommissioned and rebuilt from scratch every twelve months regardless of performance imposes an arbitrary fixed rebuild cadence untethered to actual performance signals like data drift or model drift, which is not how CPMAI recommends managing production models. Recognizing this continuous-lifecycle principle is central to Task 1's enabler on implementing continuous AI project lifecycles, and it also foreshadows the Model Evaluation and Operationalization phases later in the methodology.
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