Pings from a branch to the main office stay slow, and each ping takes about the same long time. They do not swing from fast to slow. Which problem is that steady delay?
Select an answer to reveal the explanation.
Short Explanation
Every ping is stuck in the same slow lane, and the lane is not changing speed. You are looking at high latency. A delay that wobbles, a dark dot on a screen, and a stuck sheet of paper are not a steady network delay.
Full Explanation
Latency is delay. When every ping takes about the same long time, the delay is high and steady. Jitter is variation in delay. A delay that does not swing is not jitter, so naming the steady case jitter swaps the two. A dead pixel is a display defect. It does not add time to a ping. A paper jam stops a printer. It does not hold network packets. Exam caveat: high latency and jitter can show up together. This stem's pings do not swing, so the name for what you measured is latency. Operational check: record several ping times, confirm they cluster, and look for a long path or a saturated link rather than a flapping one. Record several ping times and confirm they cluster instead of swinging. Note the result on the ticket. Look for a long or busy path rather than a link that is flapping.