The 311 office wants a conversational chatbot that answers common city FAQ intents through voice and text. Which AWS service is commonly identified for building those conversational interfaces?
Select an answer to reveal the explanation.
Short Explanation
FAQ chatbots that understand intents are Lex's neighborhood. You get conversational interfaces for voice and text without inventing your own NLU stack. Lex is the identify-level answer when the city wants a chatbot, not a storage lock or a certificate tree.
Full Explanation
Amazon Lex helps build conversational chatbots and voice interfaces that understand intents and fulfill dialogues—fitting municipal FAQ assistants. Related AWS services may secure data, deploy infrastructure, or lock objects, but they are not the conversational AI service for chatbot experiences at identify depth.