During a declared DR event for the county tax portal, who must receive timely, pre-planned communications and why does that matter operationally?
Select an answer to reveal the explanation.
Short Explanation
When the tax portal is down, employees, residents, and regulators all need clear, planned channels—not radio silence or random posts. Communication is part of DR, not a nice-to-have.
Full Explanation
Disaster recovery processes explicitly include communications to internal personnel, the public, and regulators using methods defined before the event. Pre-planning reduces conflicting messages and supports legal or regulatory notification duties during civic outages. Waiting until full restoration, or improvising spokespeople, creates confusion and compliance risk. Security and emergency management should exercise those channels alongside technical recovery steps.