A government agency sees an application fail for users in a field office while the probe in the capital stays green for the same target. Where should the next agent be placed?
Select an answer to reveal the explanation.
Short Explanation
A smoke alarm in the capital cannot smell smoke in a field office. You need an agent on the path the failing users actually take, because a distant cloud probe, a headquarters closet, and a powered-off laptop all miss that office. The green capital test is telling you its vantage point is the wrong one.
Full Explanation
A green test from the capital only proves the target looks healthy from the capital. The users who fail are in the field office, so the next agent has to sit in that office on the path they take, where the local network, the access circuit, and the route toward the target are visible. A cloud probe hosted far from those users repeats the same blind spot: it measures a path the field office does not use, so it can stay green while the office fails. An agent that remains only in the headquarters closet is the vantage point that is already green, and leaving it there does not add the missing view. A laptop left powered off and sitting off the failing path contributes no packets and no observation from the users who are affected. Exam caveat: a healthy remote vantage point does not clear a site it does not traverse; location is part of the result. Operational check: compare the path from the capital probe with the path field-office users take, and place the new agent where those paths diverge.