A chatbot makes a solely automated offer decision that significantly affects whether a consumer can enter a contract. What GDPR theme is triggered?
Select an answer to reveal the explanation.
Short Explanation
When a bot alone decides if you get the deal, that is not just a cute FAQ widget. Legal or similarly big effects flip on the automated-decision safeguards—human review, a chance to contest, meaningful info. Solely machine-made contract gates need those guardrails.
Full Explanation
Article 22 addresses decisions based solely on automated processing, including profiling, that produce legal effects or similarly significantly affect the data subject. Consumer contract offers decided wholly by a chatbot can meet that threshold. Controllers must ensure a lawful basis for such processing and provide safeguards such as human intervention and the ability to contest, as applicable.